IT Support Intern - Application Specialist

*NOTE* - This position is located onsite at Gavilon's Corporate Headquarters in Omaha, NE.

Job Summary:

The Intern - IT Support Specialist primary role is to support computer applications. This may entail program applications or conduct system administration. This role will diagnose problems with the applications, design solutions, and aid in resolution of issues.

Essential Job Functions:

• Provide Level II/III support for local and remote customers.
• Respond to trouble tickets/support requests via telephone, email, or web.
• Log and update tickets in a timely, clear, and concise manner.
• Diagnose the nature of an application incident and restore service as quickly as possible.
• Update/Create process flowcharts, diagrams, technical workflows, and other related design documentation.
• This position maybe asked to support/review:

• Extract-transform-and-Local (ETL) design, development, and technical support
• Reporting and data visualization
• Technical analysis

• Additional tasks as assigned by department or management

Qualifications/Education/Experience/Skills:

• Ability to adapt to an evolving dynamic information systems arena
• Ability to document and effectively communicate complex, technical subject matter
• High attention to detail and strong customer service skills
• Must be able to manage multiple work items at one time with high sense of urgency and flexibility in a fast-paced environment
• Preference for breadth of IT domains, technologies, and roles
• Strong presentation, communication, and facilitation skills (oral and written)
• Strong organization skills, time management skills
• Critical thinking and problem-solving skills
• Team player