IT Support Intern - End User Compute

*NOTE* - This position is located onsite at Gavilon's Corporate Headquarters in Omaha, NE.

Job Summary:

The IT Support Intern acts as a support extension of the End User Compute team. They are responsible for assisting in the troubleshooting and maintenance of all end user devices and applications. The ideal candidate will perform both remote and in-person troubleshooting as needed. This individual will play a key role in handling front line support of the user experience, telecom, audio/video conferencing, network, and server infrastructures, escalating issues as needed to our EUC group.

Essential Job Functions:

• Provide first-level break/fix support for end user devices such as PCs/laptops, virtual desktops, phones, printers, and conference room equipment, as well as their accompanying applications
• Document all actions within the ServiceNow platform
• Assist in new user account creation
• Demonstrate a commitment to acquiring new skillsets and capabilities
• Image and deploy new workstations as part of a hardware lifecycle
• Develop and maintain process documentation
• Seek out opportunities to automate manual tasks
• Assist in telephone profile set-ups

Other Job Functions:

• Other responsibilities as assigned by IT Management

Qualifications/Education/Experience/Skills:

• Strong presentation, communication, and facilitation skills (oral and written)
• Strong customer service ethic
• Must be self-motivated with an ability to initiate and follow through on multiple concurrent projects/tasks under minimal supervision with high attention to detail
• Basic understanding of infrastructure services such as Active Directory, DNS, DHCP, DFS, Group Policy, and File/Print is required
• Ability to document and effectively communicate complex technical subject matter
• Preference for breadth of IT domains, technologies, and roles

• Office 365
• Citrix desktop virtualization and application delivery
• Working with remote locations and resources
• Basic PC hardware configuration

Special Demands:

• Must comply with all Gavilon policies, including all COVID-19 protocol
• Must be able to remain in a stationary position 90% of the time