IT Support Manager

PLEASE NOTE:

• MUST HAVE PRIOR MANAGEMENT EXPERIENCE
• LOCAL CANDIDATES ONLY
• DEGREE IN IT AND SYSTEM TECHNOLOGY FIELD OR EQUIVALENT

The information technology (IT) support manager is responsible for the management of systems and end user support. They will maintain and control the organization’s IT assets. Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like field services, to improve cross problems solutions. 

• His/her job description entails maintaining of a repository of assets and reporting these assets to the accounting department 

• He/she manages the organization’s software needs, including carrying out installation of necessary software, as well as the safe protection of the IT base of the company by installing necessary protection tools, such as the Anti-virus software and other software needs 

• The manager’s role is to ensure that all necessary mechanisms and inventories are in place for the smooth running of the organization’s system 

• Managing and controlling an organization’s Internet or Information Technologies components 

• His/her duties involve carrying out installation, test running, and maintenance of IT equipment 

• Other tasks include networking, troubleshooting, and configuration of the company’s IT equipment 

• The manager’s role also entails recruiting, developing, and provision of mentorship to other IT staff 

• He/she also offers training to member of other departments within an organization for the quick and convenient understanding of the use of IT equipment and offers professional help in fixing malfunctioning equipment 

• The IT support manager is also responsible for all data system backups and management of company’s electronic mail account, making necessary efforts to ensure that mails and information therein are protected and safe 

• He/she manages company’s software and phone system and sometimes performs the integration of the two systems 

• The maintenance and installation of network lines and phones, routers, modems, and other equipment are also functions of the IT support manager 

• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks 

• Establishes relationships with technology and component vendors 

• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data 

Responsibilities 

• Responsible for the management of the company’s Internet and information technologies (IT) assets 

• Maintenance of all information technology equipment 

• Manage the company’s system firewall protection applications or software 

• Hire, develop, mentor, and train the IT support staff 

• Account for backup of systems and all data 

• Offer training to staff of the organization and its clients 

• Responsible for the management of the organization’s email accounts 

• Make effort for effective safety protocols 

• Make recommendations for the improvement of the company’s IT department 

• Maintain right working attitude with other IT staff 

• Respond to clients’ questions and support needs in a timely basis 

• Handle the organization’s hosting information 

• Continuously seek improvement of the IT sections 

• Stay informed of development in the IT world 

• Network computers in various departments when needed 

• Responsible for the installation and configuration of software on computer systems 

• Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults 

• Handle logging of queries for both customers and employees 

• Responsible for analyzing call log to discover trending matters and issues 

Qualifications and Education Requirements 

• Degree in IT and System Technology field or its equivalent 

• Experience in heading IT section of an organization 

• Ability to attend to detail and respond swiftly to work demand 

• Good written and verbal communications skills 

• Ability to identify and resolve issues regarding IT in a manner that is timely 

• Proficiency in management of people and team development 

• Ability to stay connected with the reality and updates on IT 

• Proficiency in gathering and analyzing information 

• Passionate about technologies