IT Support Specialist

About Us

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.

Watch Our Story:' https://www.hdrinc.com/our-story'

We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.

Primary Responsibilities

In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraint

• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resource

• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service

• Participate in enterprise-wide IT projects and initiative

• Diagnose system hardware, software, and operator problem

• Provide advanced troubleshooting on complicated IT issue

• Provide support for software application

• Provide desk side training upon request for enterprise application

• Request hardware and software through the requisition system as directed by their supervisor

• Provide hardware support, printer and printing support

• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware asset

• Assist the IT Support team with software inventory where required

• Provide local office coordination and communication of technical support topics/issues of interest

• Understand client business needs and effectively match client business needs to technology solutions to implement desired solution

• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.

• Perform other duties as needed

Qualifications

Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience

• A minimum of 1 years of experience in technical support of PC, networks and servers preferred

• Excellent working knowledge of personal computer and peripheral

• Experience in systems operations and maintenance

• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.

• Working knowledge of Microsoft Office application

• Excellent client service, interpersonal and communication skill

• Self-starter able to handle multiple tasks and deadlines with minimal supervision

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS

• This position may include travel.

Why HDR

At HDR, we know work isn't only about who you work for it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each others contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position is $21.99 - $31.42 hourly depending upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)