IT Support Specialist

Epirus is a high-growth technology company that develops solid-state, human-safe directed energy systems that enable unprecedented counter-electronics effects and power management solutions to enhance power efficiency in defense and commercial electronics. With a constant emphasis on innovation, we are redefining modern power systems to increase the velocity of change for our customers and bring tomorrow's capabilities to life, today.

Job Objective: This is an exciting role in a growing company. The ideal candidate for the position is ready to be the first contact for the end-user, providing proactive and holistic IT support. You will be part of a growing IT team inside a dynamic and challenging environment. The team is focused on developing long term solutions, transformative IT and providing an exceptional level of IT support for our employee base.

• Provide top-notch, proactive, IT support to local and remote employees
• Manage and respond to tier 1 through tier 3 IT, Helpdesk and Infosec tickets
• Assist with large-scale and global IT and Infosec projects and tasks
• Manage computer and IT equipment life cycles
• Support cross-department initiatives and remote users/offices
• Troubleshooting tasks and operating system/application support on Microsoft Windows OS, Mac OS, mobile devices and other platforms
• Employee account creation and deletion and audits, onboarding and offboarding

• 2+ years of relevant experience in a fast-paced, startup-like, environment
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities
• Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors
• Experience with common corporate technology stack platforms including: G-Suite, Office 365, Slack, Microsoft Teams, Atlassian Jira Confluence, SharePoint, Zoom, etc.
• US Citizen and/or Permanent Resident (future security clearance may be required)

• Startup experience and/or Defense/Aerospace/Military experience
• Experience and/or interest in Information Security and Cybersecurity
• Excellent written and oral communication skills
• Collaborative; capable of working across all levels of the organization
• Organized; comfortable working in a fast-paced, ever-changing environment
• Hardware/software/network training and/or certification in systems (such as MCSE, Network+, Security+, Microsoft 365, etc.)

At Epirus, we work to create innovative power solutions to solve some of the world’s most complex problems. We are forward thinking in nature and committed to bringing tomorrow’s capabilities to life, today. To deliver on our mission, our team is comprised of individuals with deep expertise in mechanical and electrical engineering (including radio frequency and digital circuit design) as well as software design. We are always looking for top-tier problem solvers and changemakers to join our fast-growing team.