IT Support Specialist

IT Support Specialist

South Bend, Indiana

The IT Specialist will provide first-line technical support to end-users, laboratories, and branch locations throughout the North Central Division.

Job Responsibilities:

• This role requires strong team and customer communication skills, troubleshooting skills, the ability to resolve hardware, software, and networking issues.
• Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems.
• Support daily operations of the North Central Divisional IT infrastructure across ~10,000+ devices.
• Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.
• Process hardware/software requests including ordering, setup, installation, and testing.
• Collaborate and Route advanced/second-level system issues to the appropriate internal teams.
• Support networking and infrastructure as smart hands within divisional boundaries.
• Assist with specialty laboratory system support and configuration.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• 2+ years of experience providing desktop, network, or IT support in a corporate or laboratory environment.
• Strong knowledge of Windows OS, Microsoft Office Suite, and networking (LAN/WAN/WLAN).
• Experience with networking, hardware/software installation, setup, and troubleshooting.
• Excellent communication skills and customer service orientation.
• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.

Preferred Qualifications

• Experience supporting laboratory or healthcare IT systems preferred but not required.
• Familiarity with specialty or proprietary lab applications preferred but not required.
• Previous experience in a large-scale, multi-location IT support environment is highly preferred.

Additional Job Standards:

• Standard hours: 8:00 AM - 5:00 PM
• Extra hours may be required based on business needs
• Some travel to additional locations is required, typically within 3-4 hours, primarily northern Indiana and Chicago region. If travel is required, Labcorp provides company car to travel from the South Charleston location to the additional locations.
• This position is hybrid requiring working onsite 3 days a week. Once fully proficient you may work remotely up to 2 days per week.

Pay Range: $45,000-$70,000

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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