IT Support Specialist

About Us
ISMG is a global intelligence firm & premier media organization dedicated solely to cybersecurity, information technology, artificial intelligence, & operational technology. With a diverse portfolio of over 20 brands, 38 digital media platforms, & more than 400 in-person & virtual events held annually, we connect with a global audience of over 1.8+ million subscribers.
Our expertly crafted content targets key industries including banking, healthcare, & the public sector & spans regions from North America to Southeast Asia. Our unwavering commitment to addressing the evolving needs of professionals in today's digital age underscores our ability to anticipate & lead through digital transformation.
The Opportunity
We are looking for a highly capable IT Support Specialist to provide technical assistance to our global staff and assist our IT support manager with organization-wide technical support needs. This is a critical role for ISMG as top-notch IT support is essential for increasing productivity, ensuring that the IT systems across the organization run efficiently. As IT Support Specialist, you will be responsible for ensuring optimal use of our hardware and software technologies, enhancing system performance, securing data, and advising on IT equipment and system upgrades. While your primary focus will be to serve our team of employees on any and all IT support needs, you'll also have the opportunity to expand your knowledge and impact by taking on specialized technical projects as they arise.
To ensure success as an IT support specialist at ISMG, you should possess extensive experience in providing information technology support in a fast-paced environment with exceptional customer service skills and desire to learn and grow!
What you'll be doing

• Consulting with IT manager, CTO, and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

What you’ll bring for success

• A Bachelor’s Degree or higher in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software.
• Experience in documenting processes and monitoring performance metrics.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Experience with Salesforce is strongly preferred.