IT Support Specialist

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
Brown & Joseph is seeking an IT Support Specialist as we continue to grow our team! This position will ensure proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic and Pulseway ticketing system for tracking requests, and may also require that the individual give in-person, hands-on help at the desktop level.
Job Responsibilities:

• Identify and procure the hardware and software needed to satisfy user requirements.
• Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Load appropriate software packages such as operating systems, networking components and office applications.
• Assist in the customization and adaptation of existing programs to meet users’ requirements.
• Provide telephone, in-person, and online support to end-users.
• Provide updates, status, and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• New user setup including AD accounts, M365, Workstation builds, printer support, access issues.
• Troubleshooting issues pertaining to hardware, access, software, or network problems
• Assist in all vendor relationship management tasks
• Maintenance of Azure systems and perform routine maintenance such as patching
• Ensure that internet security software is updated and running properly on all endpoints
• Primarily responsible for our asset management program

Job Requirements:

• 2-5 years of experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks
• Strong understanding of Microsoft operating systems
• Strong understanding of Active Directory
• Understanding of Office 365
• Understanding of Telephony systems
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software
• Experience in documenting processes and monitoring performance metrics
• Exceptional interpersonal and communication skills
• Current CompTIA A+, CompTIA Network+ certification (Preferred)
• Associates Degree in Computer Science or related field (Preferred)

Compensation and Benefits:

• Salary is $55,000 - $65,000 per year (DOE)
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!!