IT Support Specialist

Ecentria, an ecommerce technology company, is looking for a full-time IT Support Specialist who can help support our Ecentria staff working in our Northbrook Corporate Headquarters and remotely across the US. You will be working closely with support engineers and their internal customers to ensure that IT support issues are addressed efficiently. The position requires good IT skills and dedication to customer satisfaction, teamwork, and constant process improvement.

Primary Duties and Responsibilities:

• Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.
• Serve as point of contact for reported incidents and drive these incidents to resolution.
• Adhere to company and industry best practice standards for IT troubleshooting. This includes documentation, incident replication and trend analysis.
• Create positive and flourishing relationships with internal customers.

Preferred Qualifications and Skills

• A degree in computer sciences or equivalent workplace experience.
• Experience working in cross functional support teams to resolve customer issues in a timely manner.
• Experience with Microsoft Office environments.
• Experience with device provisioning and configuration.
• Ability to quickly acquire and master unfamiliar technical skills.
• Good written and verbal communication skills.
• Ability to prioritize and balance multiple tasks.
• Willingness to do independent research and problem solving.

Benefits:

• Medical Insurance from Blue Cross Blue Shield, including HSA, HMO, and PPO options.
• Prescription, dental, and vision insurance.
• Employer-paid life, AD&D, and disability insurance.
• Employer-paid employee assistance program.
• Generous FTO (flexible time off).
• 401k retirement benefits plan with a company match.
• Voluntary legal support services, pet insurance & identity theft protection.
• Salary commensurate with work experience and education.

Ecentria and its affiliates are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Ecentria and its affiliates are Drug Free Workplaces.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.