IT Support Specialist

The Position: 

The IT Support Specialist position allows one an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in ISN’s Corporate IT infrastructure, products, and services. As a member of ISN’s Corporate IT Team, the IT Support Specialist will be involved with administering and maintaining Corporate IT infrastructure, including desktop support, network connectivity, Internet access, email, etc.

Who should apply?

• 2+ years’ experience in a similar position
• Understand the issues involved with administering and maintaining Corporate IT infrastructure, including desktop support, network connectivity, Internet access, email, etc.
• Ability to deploy, configure, and support Windows 10/11 OS
• Support experience with M365 applications
• Experience with Active Directory (OU Management and Account Creation/ Deletion)
• Basic working knowledge in telecom environment, voicemail, headsets, etc.
• Basic understanding in corporate domain setup and communication
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work well in a fast-paced environment

Requirement:

• High School Diploma or equivalent
• A+ certification, MCSA, and MCSE certification preferred

Primary Duties & Responsibilities:

• Assist with troubleshooting software issues for end users
• Set up and maintain computer workstations and hardware
• Troubleshoot and provide support for A/V issues in conference rooms and shared spaces
• Manage inventory of software licenses, hardware, and other IT supplies
• Manage incoming requests and respond to employee reported issues via Corporate IT ticketing system
• Develop and maintain Corporate IT knowledgebase content

 ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

This is an onsite role and employees will be required to work at our Dallas, TX company office. 

All job offers will be contingent on successful completion of a drug screen and background check.

ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.