IT Support Specialist

The opportunity

Otter AI is currently seeking an IT Support Specialist with a strong background in IT and Security. In this role, you will be responsible for managing IT assets, configuring and deploying devices, and providing user support. We are looking for candidates who possess strong communication skills, meticulous attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. By joining our rapidly expanding startup, you will have the opportunity to gain valuable practical experience and enhance your skills while contributing to the organization's scalability.

Your impact

• Streamlining the onboarding and off-boarding processes for users, which includes tasks such as provisioning accounts and procuring hardware
• Providing user support both in-person and remotely, and creating documentation as necessary
• Troubleshooting audio/visual (A/V) and network hardware issues
• Enhancing mobile device management (MDM) at Otter.ai and making necessary configurations in our MDM platform
• Creating concise user guides
• Configuring and troubleshooting networking, A/V, and security hardware, such as access points (APs), switches, firewalls, microphones, cameras,etc.
• Offering user support and troubleshooting either in person at the user's desk or remotely
• Ensuring timely response to support and request tickets

We're looking for someone who

• Bachelors degree in Computer Science or related field
• 4+ years relevant industry experience 
• Believes in automating common and uncommon tasks to unblock the team and enable faster iteration 
• Showcases expertise in scripting languages such as PowerShell, Python, or similar tools
• Possesses exceptional skills in creating thorough and detailed documentation and workflow
• Has experience in cybersecurity 
• Is familiar with physical security controls
• Displays proficiency in Mobile Device Management (MDM) techniques and practices such as JAMF
• Exhibits familiarity with Atlassian and Google Workspace for efficient task and ticket management
• Has demonstrated exposure to cloud environments, including AWS
• Possess experience in constructing or maintaining local networks, ensuring smooth operations and connectivity

Additional nice-to-haves

• Advanced degree in Computer Science, or Engineering

About Otter.ai 

We are in the business of shaping the future of work. Our mission is to make conversations more valuable.

We are growing fast. Last year we recorded a total of over 150 million meeting minutes, announced a $50 million Series B and we were included in Business Insider's 10 AI startups that raised the biggest Series A and B list. In addition, Adam Cheyer the cofounder of Siri, Larry Heck the cofounder of Cortana and Greg Holmes, the first head of sales at Zoom, joined us as advisors.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $90,000 to $125,000 USD per year.