IT Support Specialist
Job Description
Join Tubi (www.tubi.tv), Fox Corporation's premium ad-supported video-on-demand (AVOD) streaming service leading the charge in making entertainment accessible to all. With over 50,000 movies and television shows, including a growing library of Tubi Originals, 200+ local and live news and sports channels, and 455 entertainment partners featuring content from every major Hollywood studio, Tubi gives entertainment fans an easy way to discover new content that is available completely free. Tubi's library has something for every member of our diverse audience, and we're committed to building a workforce that reflects that diversity. We're looking for great people who are creative thinkers, self-motivators, and impact-makers looking to help shape the future of streaming.
Job Description
Tubi is looking for an experienced IT Support Specialist to join the Tubi IT team. In this role, you will exhibit high-quality interactions with Tubi employees, quick resolutions within SLAs, technical knowledge, approachability, and communication throughout the ticketing process. At Tubi, we deeply value your growth and offer access to the best training, technology, and teams in the industry to achieve your growth goals. This is primarily an onsite position in San Francisco.
You will be a customer service and support evangelist, working at our help desk and assisting our customers via in person walkup, support ticket, email, or Slack as needed. You will work closely with help desk staff to maintain IT support documentation, manage ticket queues, and handle ticket escalations. You are passionate about customer experience, have an excellent background in MacOS and hardware troubleshooting and are eager to learn and grow in an Enterprise IT environment.
A Snapshot of your Responsibilities
- Provide tier 2 support for technical issues across Tubi environments
- Troubleshoot client side software and hardware issues (MacOS & Windows)
- Resolve customer issues within standard SLA’s or escalate issues to senior support
- Maintain user accounts, passwords, and MFA (Okta)Â
- Troubleshoot AV issues and support its hardware dependencies (Zoom)
- Keep track of inventory of laptops and provide a monthly report to the Sr. IT Support LeadÂ
- Diagnose, resolve, and provide basic office network support
- Procure IT peripherals and accessories
- Coordinate with Tubi’s on-boarding team to provision new hire laptops, access to software, and provide training on core software and systems.
- Support the Sr. IT Support Lead with day-to-day IT operations and provide cross-functional support to other departments.
What you will need
- 4+ years of corporate support experience
- 4+ years of MacOS technical support
- 2+ years of Windows technical support
- 2+ years of AV technical supportÂ
- Cloud software experience similar to - Okta, Google Workspace, Zoom, Slack, Box, and Jira.
- Basic networking knowledge - tcp/ip, vlans, ipv4, and dns
- Able to lift at least 50 lbsÂ
- Strong analytical skills with demonstrated problem solving ability
#LI-ST1
Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:
- For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
- For all US-based employees, Tubi offers 12 paid "Tubi Holidays" in addition to the 11 FOX Corporate Company paid holidays.
- For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
- For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of the birth, adoption, surrogacy, or foster placement of a child. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
- For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.
Tubi is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. We are an E-Verify company.
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Date Posted
06/30/2023
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9
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