IT Support Specialist

Smartly is looking for a new IT Support Specialist to provide technical support to our Smartlies, troubleshooting common hardware, software, security, and network issues across Windows, macOS, Linux, and iOS devices, SaaS applications, and creating and adjusting automation.

As an IT Support Specialist, You Will:

• Diagnose and resolve various IT issues, including hardware issues, software conflicts, and network connectivity problems.
• Help keep our physical and data assets secure by following our security and device policies
• Manage user accounts and permissions in Google Workspace.
• Assist with deploying and maintaining SaaS applications and mobile device management (MDM) solutions.
• Provide remote and on-site technical support as needed.
• Assist in the device lifecycle process - renewing new devices and recycling old devices.
• Collaborate with a supplier that can supply our Apple devices in the Apple Business Manager
• Collaborate with our Workplace Office Managers to ensure our devices and office are physically secure

What We’re Looking For:

• 3 to 5 years experience in an IT support role.
• Familiarity with basic security and compliance policies
• Strong troubleshooting skills and knowledge of common operating systems (Windows, macOS, iOS)
• Familiarity with basic networking concepts and mobile device management (Workspace One)
• Familiarity with API and data exchange protocols
• Excellent customer service and communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to work 3 days per week in the office.

What We Offer You:

• Inclusive Culture: Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

What to Expect from Our Recruitment Experience:

• Meet your Recruiter: Get to know each other and learn about working at Smartly.
• Meet the Team Lead: Gain deeper insights into your future team.
• Homework: You will get a small assignment on different scenarios related to your daily work Smartly to showcase your knowledge and expertise.
• Final Meeting: Meet our Senior Engineering Director and Workplace Experience Manager to meet your future colleagues at Smartly.

Apply Now and Shape Your Future with Smartly!

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