IT Support Specialist

Samsung SDS America is looking for an IT Support Specialist to join our growing team in Kokomo, Indiana. You will provide enterprise-level technical assistance to our affiliate client and guests onsite. You will diagnose and troubleshoot software and hardware problems and help our clients install applications and programs. Technical Support responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

• Serve as the initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Log, categorize, and take action on all incoming ticket activity in the Helpdesk Ticketing system
• Follow up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshoot and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationships with customer and act as a bridge between customer and consulting group for new business opportunities

Requirements

• 3+ years of Corporate Tech Support experience
• High School Diploma or equivalent required; Bachelor's Degree preferred but not required
• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's

Preferred Qualifications:

• Android mobile in corporate experience
• Strong understanding of MES system
• VIP support experience

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.