IT Support Specialist

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

IT Support Specialist

As an IT Support Specialist, you will provide technical assistance to internal staff members and help install, upgrade and troubleshoot hardware and software systems, both on-site and remotely. You will ensure prompt and accurate customer service and strive to maximize customer satisfaction for all technology needs.

This position requires strong communication and troubleshooting skills to ensure timely resolution to issues, technical requests and repairs. You must also effectively collaborate with other IT teams as needed. If you're computer-savvy and enjoy supporting others, we'd like to meet you.

This position is 100% onsite in our Dallas, TX office.

Responsibilities

• Support and assist internal staff members, including but not limited to desktop, laptop, productivity software, printers, scanners, phones, mobile devices, network, and applications.
• Resolve technical issues and solve problems quickly and effectively with little impact, employing proactive measures whenever possible.
• Document activities in a JIRA ticketing system; properly escalate appropriate issues; follow established procedures.
• Walk users through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems and guide users with simple, step-by-step instructions.
• Maintain a professional, patient, and courteous demeanor under all circumstances.
• Build, deploy and maintain endpoint systems.
• Participate in researching and testing of new software or updated features.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent
• 2 - 5 years of relevant experience in a Help Desk or Desktop Support Role
• Proven knowledge and experience supporting Microsoft desktop operating systems, typical office applications, and peripherals.
• Strong verbal and written communication skills with ability to communicate to technical and non-technical users while providing great customer service.
• Knowledge, Skills, and Abilities:
• Ability to work well in a team and stay organized individually.
• Excellent at troubleshooting and resolving issues with minimal or no assistance.
• Excellent customer service skills with the ability to balance multiple priorities while delivering first class service.
• Windows Certifications a plus
• A+, Net+ Certifications a plus
• Mac laptop troubleshooting experience (preferred)
• Light work that includes moving objects up to 20 pounds.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave