IT Support Specialist

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for an IT Support Specialist to join our team in Chiasso.
Reporting into the Head of IT and Information Security Officer, the IT Support Specialist will be responsible for the IT Operations of the office, managing and monitoring the network infrastructure as well as employees’ devices. The selected candidate will also collaborate with the worldwide IT first and second level support to ensure the continuity of services and solve technical complex issues worldwide. 
What You Will Do:

• IT Helpdesk
• Monitoring and maintaining all IT hardware assets and software licensing
• Assist in onboarding and offboarding of employees, including system and account provisioning
• Managing corporate Microsoft 365 environment (User’s profile, licenses, policy, configurations, Active Directory, Microsoft Entra ID)
• Managing and provide support for Microsoft 365 services (Outlook, Teams, Office, etc.) and other business applications
• Support on-site infrastructure: network, meeting rooms, user accesses
• Support on-site and remote employees
• Security: Sophos firewall and antivirus
• Design and build IT solutions
• Solve complex IT technical issues
• IT Support during internal and external on-site events
• Managing Azure IT subscription

What We Look For:

• 1+ years’ experience as IT Specialist
• Experience in IT Help Desk 1st and 2nd Level
• Strong knowledge of Microsoft 365 (automation and scripting are plus), Windows OS desktop and servers, MacOS and Active Directory
• Knowledge in networking (firewall, switch, servers, printers, etc.)
• Experience in Virtualization, Storage and Datacenter technologies (Microsoft Azure)
• Fluent in English
• Good skills in team working and multitasking (capable to manage multiple initiatives simultaneously)
• Capability to understand business demands in an international IT company
• Hands-on, curious approach
• Ability to prioritize and be detailed-oriented while keeping an eye on the big picture
• Knowledge of data management in a complex business environment will be a plus

Our commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!