IT Support Specialist

Bugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

Bugcrowd is looking for an IT Support Specialist to be responsible and accountable for the smooth operation of our enterprise IT systems for a worldwide workforce. You will be responsible for the implementation and maintenance of Bugcrowd’s computing needs.

A successful candidate will have experience building enterprise IT from a startup stage to a large company. With a proven professional history and a detailed knowledge of industry best practices.

Responsibilities

• Manage incoming service desk requests and tickets.
• Manage the enterprise IT systems and connected networks.
• Enhance user onboarding/offboarding by automating the provisioning/deprovisioning of accounts into cloud systems.
• Provision computers, services and software for user onboardings.
• Identify uplift in existing systems, or new systems which can assist in user experience and smoother processes of the enterprise IT team.
• Document existing and new systems to standardize processes & procedures, and update documentation when regularly.
• Consider the security of all systems, networks and data, and liaise with the security team when required.
• Track all computer assets, and perform regular audits.
• Collaborate with other internal departments for specific projects, as work on enterprise wide projects.

Requirements

• Proven work experience with IT in a startup or growing organization
• Excellent fault diagnosis and resolution skills.
• Experience with helpdesk support, managing remote users, network administration, managing user devices and working with cloud services.
• Ability to work independently, as well as with the team. Must have strong organizational, communication and customer service skills.
• Systems: Apple Macbooks, Linux, Okta, GSuite, Cloud SaaS applications, MDM (Workspace ONE).
• Apple MacOS support and troubleshooting experience are a must.
• 3+ years experience in an IT support role.
• Ability to work outside of the normal office hours when required. (We are a worldwide company, with users located all over the world)
• Have a good sense of humor, enjoy working with users and fellow team members to help solve problems and enhance the Bugcrowd user experience.

Culture:

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
• We use an agile development methodology, but we’re not dogmatic about it. It’s meant to empower, not impose.

Perks:

• Competitive salary and stock options.
• Features ship to users every single day. We deploy multiple times daily.
• Opportunities to attend & host relevant conferences & meetups.
• Flexible vacation time.
• Exceptional medical, dental & vision coverage.
• Generous allowance to build the workstation that suits you.
• Company-sponsored off-sites and celebrations.
• Pre-tax commuter benefits.
• 401k.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee. 

Background Checks:

The company is authorized to obtain background checks for employment purposes and may include identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law and will be reviewed on a case by case circumstance.