IT Support Specialist

Job Title:IT Support Specialist

Location: Abbotsford, BC

Reporting to: Head of TechnologyServices

Job status: Permanent Full-time 1.0 FTE (75 hoursbi-weekly)

Compensation: $67,648 - $76,353

We wantour staff to "thrive” not just survive, so Canuck Place is committed to livingour values of care exceeding not just minimum wage but living wage in B.C. Thismeans that regardless of role our entry level salary is a minimum of $25.64 perhour equivalent to $50,000 full-time annually.

JOB SUMMARY

Reporting to the Head of Technology Services (the "Manager”), you will provide first level of contact for all technology related requests. Primarily working out of Dave Lede House in Abbotsford, BC under the direction of the Manager, you will install, configure, service, repair, and maintain information technology systems. Additionally, you will participate in technical research and development to enable continued innovation within CPCH and ensure that system hardware, operating systems and software systems are fully operational.

RESPONSIBILITIES

•Provide on-site and first level support for general hardware, software, and network problems on desktop computers, phones and audio-video equipment.

•Liaise with PHSA/IMITS/HSSBC (Provincial Health Services Authority, Information Management/Information Technology Services, Health Shared Services of BC) to create and manage staff email accounts, access to shared drives, PowerChart (CERNER accounts), Citrix or other IT access.

•Monitor and respond quickly and effectively to requests.

•Properly escalate unresolved queries to the Manager.

•Build rapport with all CPCH and PHSA/IMITS/HSSBC personnel. Perform post-resolution follow ups with end user and team members as required.

•Develop support documentation and maintain knowledge base.

•Perform desktop software installation, patching and preventive maintenance.

•Perform basic administrator and support of CPCH server infrastructure. Assist in server maintenance procedures, software releases and network and system roll-outs.

•Maintain a detailed inventory of all equipment and updates annually for insurance and accounting purposes.

•Contributes to creating and implementing departmental processes, guidelines, tools and procedures.

•Provide technical research as needed.

•Ensure ongoing adherence to all CPCH policies, procedures and standards.

•Recommend procedure modifications or improvements.

•Participated in larger IT projects.

•Assumes other related responsibilities, as assigned.

EDUCATION AND EXPERIENCE

•College/University Information Technology related diploma/degree. Minimum 2 years' experience in IT service and support industry.

QUALIFICATIONS

What you bring to the role:

•Strong knowledge of computer hardware including desktops, laptops, phones and networking equipment.

•Application support experience with Microsoft Office 365, Adobe Acrobat Pro and other business applications is preferred.

•Experience with Microsoft operating systems (Windows 7, Windows 10).

•Strong working knowledge of Microsoft server technologies.

•Strong documentation skills.

•Effective written and oral communication skills.

•Good organizational, time management and prioritizing skills; able to work well under pressure and with multiple priorities.

•Advanced troubleshooting skills.

•Customer focused orientation.

•Demonstrated ability to develop and maintain relationships with vendors.

•Valid BC driver's license and access to vehicle are required.

•Ability to lift and transport moderately heavy objects such as computers and peripherals.

Please note:

•Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.

•Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

•It is the expectation for all roles across the organization to know the organization's philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows:

• Pediatric palliative care improves quality of life, promotes comfort and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centred care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

•Contributes to the CPCH culture by understanding and supporting our Mission and Vision and actively modeling our Values.

•In accordance with the strategic directions of CPCH, patient safety is a priority and a responsibility shared by everyone at CPCH. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

•Protects the health, wellness and safety of self and others by complying with applicable regulations and standards, safe work practices and procedures established by CPCH. Employees must report any health hazards and unsafe conditions to their supervisor for corrective action as soon as possible.

•Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

•A vehicle and clear driving record may be required for this role.

•At the discretion of Canuck Place Children's Hospice, the information in this job description may be reviewed and revised, as required, to meet the needs of the organization.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at [email protected] and we will work with you to meet your needs.

Canuck Place Children's Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.