IT Support Specialist

Fluidra’s looking for an experienced IT Support Specialist to join the team at our West Coast office in Carlsbad, CA.

WHAT YOU WILL CONTRIBUTE 

In this role, you will be responsible for providing technical support to end-users, resolving help desk inquiries, and supporting the organization's IT infrastructure. The ideal candidate is a customer-oriented problem solver with a solid understanding of IT systems, excellent communication skills, and a strong ability to multitask. Additionally, you will: 

• Provide technical support and assistance to end-users by diagnosing and resolving hardware, software, and network-related issues.
• Respond to help desk inquiries via phone, email, or in-person, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain computer systems, software, and peripherals.
• Collaborate with the IT team to troubleshoot and resolve complex technical issues.
• Perform system and network administration tasks, including user account management, security monitoring, and backup and recovery procedures.
• Assist in the planning, implementation, and maintenance of Fluidra North America's IT infrastructure, including servers, networks, and telecommunications systems.
• Conduct routine maintenance tasks, such as system updates, patches, and equipment upgrades.
• Provide application support, including troubleshooting and resolving issues related to SolidWorks software.
• Create and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
• Train end-users on the proper use of hardware, software, and IT systems.
• Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations.

WHAT WE SEEK

• 5+ years of proven experience in IT support, help desk, or a similar role.
• 2+ years of IT Operations experience.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with networking concepts, protocols, and troubleshooting.
• Experience in supporting and troubleshooting Microsoft Windows and Office Suite.
• Proficiency in diagnosing and resolving technical issues related to hardware, software, and networks.
• Solid understanding of IT infrastructure components, including servers, routers, switches, and firewalls.
• Experience in providing application support (SolidWorks, Adobe, Loftware, ProofHQ, etc.)
• Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks effectively.
• Strong customer service and communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team environment.
• Industry certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

EDUCATION

Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
• 2 weeks of paid vacation
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
• Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly rate is $30.00 - $40.00 per hour. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.