IT Support Specialist

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together
• We embrace progress
• We care big
• We create space

To join our remote-first, engage from anywhere team, visit getcaret.com/careers.

Requirements

• This position is for someone living in EST Time Zone
• Responds to phone, e-mail and personnel requests for technical support and provides 1st - level support on company devices and software used with-in the organization.
• Prepare company devices for new hires.
• Conduct new hire onboarding sessions.
• Re-install or upgrade company devices.
• Maintains IT asset tracking system.
• Provide support for remote offices and users.
• Supports video conference units.
• Other assignment.

Qualifications

• CompTIA A+, Microsoft or equivalent certification in relevant programs desired.
• Good understanding of Windows Server /Desktop Operating Systems (Windows 10/Server 2016).
• Experience supporting Apple Mac devices.
• An understanding of LAN/WAN networking.
• Azure or on prem Active Directory/LDAP user and group administration.
• Familiarity with SSO environments using Microsoft, Okta or other identity providers a plus.
• Strong communication and documentation skills.
• Flexible and able to adapt to a rapidly changing environment.
• Must be organized and have the ability to manage projects varying length.
• Positive, self-motivated individual who can complete tasks independently.
• Must be a team player.

Benefits

• Flexible PTO
• Summer Fridays
• No meeting Fridays
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.

The compensation information below is provided in compliance with job posting disclosure requirements.

Pay range: $65,000 - $75,000. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.

Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.

#LI-ST1

#LI-Remote

#ProductsTech