IT Support Specialist

We currently have a vacancy for an IT Support Specialist fluent in English, to offer his/her services as an expert who will be based in The Hague, Netherlands. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks

• Provide 1st/2nd level support on client ICT incidents, and fulfil client ICT service requests;
• Prepare, configure and maintain PCs, mobile offices, and mobile phones and tablets;
• Prepare and configure USB sticks and tokens;
• Perform required hardware maintenance and setup tasks;
• Configure, maintain and support MFP.

• More than 5 years of experience working in an ITIL environment;
• Good knowledge of Windows 10 procedures, like troubleshooting, drivers management and it’s issues, accounts management, custom installation, and BIOS configuration;
• Good knowledge of Active Directory structure, objects and Group Policies;
• Good knowledge of understanding OU nesting and checking applied policies;
• Good knowledge of at least one ITSM tool;
• Good knowledge of client hardware, like desktops, laptops, mobile phones, and tablets, installation and delivery of computers and mobile devices, and data wiping of mobile devices;
• Good knowledge of the MFP (Multi-Functional Printers) maintenance, support and physical maintenance of consumables and parts, like toner change and troubleshooting consumables issues;
• Good knowledge of at least one Mobile Devices Management solution;
• Good knowledge of device enrolment, compliance checks and remote user support, like unlock, reprovision business applications, etc.;
• Excellent command of the English language.

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (17644/09/2024).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (ED) () is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.