IT Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for an IT Support Specialist (Level 1) to provide foundational technical support to end-users within the organization. This is an in-office position based in Lightspeed New York office. You will be responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong communication and customer service skills. 

What you’ll be doing:

• Provide first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Collaborate with Level 2 and Level 3 support teams for escalated issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

• Collaborating with Office Operations on office improvements and special events.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• Associate's degree in IT or related field or relevant certifications (e.g., CompTIA A+, Network+).
• Basic knowledge of iPadOS, macOS and Windows.
• Some prior experience in IT Support will be an asset.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• LinkedIn learning
• Volunteer day

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skillset, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base salary for this position to be in the range of $[62,000 to $68,000] USD, depending on the candidate’s experience and location. Additionally, this role may be eligible for discretionary short-term and long-term incentives. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, 401K plan and match, paid parental leave top-up, and paid time off. 

Please note that this salary information is solely for candidates hired to perform work within the United States, and refers to the amount Lightspeed is willing to pay at the time of this posting, which may vary depending on the candidate’s actual location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.