IT Support Specialist

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an IT Support Specialist to support our corporate office. This position is a hybrid position that requires both on-site (Vienna, VA) and remote work capability.

Responsibilities:

• Handle daily responses to user requests for IT support services by providing IT support to users both onsite and in remote locations
• Work with senior technical managers and staff to provide support for application design (including systems requirements), development, testing, and maintenance support
• Develop, maintain, and use applications in Workstation/Local Area Network (IWS/LAN) environments. Maintains and supports applications, computer and/or network operating systems, and other system software
• Image, configure and deploy workstations and laptops, and install, configure, and troubleshoot desktop and network printers
• Provide administration support for SharePoint including: Customizing SharePoint web pages, creating custom workflows using SharePoint Designer
• Managing SharePoint content in lists and libraries
• Migrating SharePoint sites from one location to another
• Managing SharePoint site permissions
• Setup, configure, administer, support and troubleshoot Microsoft Exchange email accounts
• Create, support, administer and troubleshoot Microsoft Exchange distribution lists, individual and group mailboxes, and move mailboxes, user accounts across domains and update user information in the Global Address List
• Support, administer and troubleshoot issues with Windows Operating Systems, Adobe, and Microsoft software, Office 365 including but not limited to Outlook including personal folders, Word, Excel, Access, PowerPoint, Project, Visio, SharePoint Designer, and similar
• Install, support and troubleshoot third-party auxiliary software
• Provide setup and support of Windows file, print and database servers including setup and administration of file shares and manage, support and troubleshoot file and folder permissions
• Troubleshoot network, internetintranet and wireless network connectivity issues
• Provide iPhone / Android setup, configuration, troubleshooting and provide onsite and remote support for iPhone / Android users; and Create technical documentation such as "how to" documents

Requirements

• Expertise with Windows OS
• iOS and Android device support
• Basic knowledge of networking, router, and switch management
• Laptop hardware/software troubleshooting and/or repair
• Inventory management including but not limited to provisioning and refurbishing laptops
• Knowledge of VOIP systems and hardware
• Maintain office security, including management of electronic entry system and surveillance system
• Installation and maintenance of various electronic peripherals such as monitors, TV, tablets, etc.
• Other miscellaneous IT/office support

Highly Preferred:

• Experience with Office 365 cloud services including Azure and Intune
• Experience with Mac OS X
• Experience with SharePoint
• Experience with WordPress

Possible travel within 15 miles of office:

• UPS and/or other shipping drop off locations
• Local retailer for electronic hardware
• Shredding services

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.

We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate. We want you to grow as an expert and a leader and offer flexibility for you to take a course, a certification, or attend a conference. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to injecting fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we have four season tickets to Nationals games that are available every month, we host happy hours, holiday events, fitness events, and annual celebrations. In alignment with our commitment to our communities, we host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

IT Concepts is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, , sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

IT Concepts maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure that our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, [Company Name] has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Position- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." You can upload your resume and complete all the application steps. You must submit the application for IT Concepts to receive. If you need alternative application methods, please email [email protected] and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.