IT Support Specialist - Hybrid

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Position Summary

The IT Support Specialist is responsible for ensuring employees have the hardware and software they need to perform their jobs. This includes managing employee hardware providing high-functioning networking and shared office equipment, and responding to technical support requests via our helpdesk.

Location: Los Angeles, position is hybrid, with approx 70% of time in-office

Pay Range : 55-65000 yearly/ non-exempt

COVID-19 Vaccine: Must have received or be willing to receive the Covid-19 vaccination by the date of hire to be considered. Proof of vaccination is required.

Responsibilities

• Troubleshoot and resolve technical issues quickly to ensure business operations run smoothly.
• Respond to and manage user-created support tickets in a timely manner, employing a collaborative customer support attitude.
• Maintain networking equipment uptime, including but not limited to Wi-Fi access points, printer/scanners, multimedia conferencing equipment, routing/switching and firewall devices, and other applicable equipment.
• Install, configure, and maintain hardware and software on company devices, including phones, laptops, and tablets.
• Actively ensure patches, software, and system updates are promptly applied to our network equipment and end-user systems.
• Coordinate with other staff members to support onboarding and IT training for new employees
• Maintain a robust information security posture focused on end-user devices and communication encryption, external security threat prevention and monitoring, and RBAC optimization in coordination with other business systems administrators across the enterprise.
• Operationalize policies related to systems back-ups and data retention.
• Coordinate with Sr. Network and System Administrator to support and manage IT infrastructure changes resulting from physical office moves, including occasional site visits to other Southern California office locations
• Other tasks and duties as assigned

Mindsets

• You bring your "A" game to work. You inspire a culture of excellence and take pride in doing "whatever it takes" for our clients, staff, and partners. You believe that it's a reflection on you, your work, and the organization you represent.
• You're a people person. You invest in relationships and love to cultivate the talents of the people around you. You are the cheerleader for your team. You enjoy providing great customer service.
• You sweat the small stuff. To you, getting the details right is essential to a good outcome.

Requirements

Professional Experience

• High school diploma, associate degree or higher in computer science or information technology or relevant experience preferred
• MCSE certification or equivalent is highly desirable
• CCSP or CompTIA A+ certification a plus

Knowledge, Skills, and Ability

• Excellent people skills, specifically a capacity for collaboration and interpersonal relationships-unflappably patient

• Comfortable collaboratively troubleshooting with and coaching end users
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Strong problem solving, prioritization, and decision-making capabilities
• Strong listener; empathic and curious
• Demonstrated knowledge of identity management fundamentals and experience in IdP management

• Intermediate proficiency with basic computer software, specifically Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to handle sensitive and/or protected information with the utmost discretion

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan