IT Support Specialist (Level 2)

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.

About this role

In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive and consistently follow though on tasks and projects in a timely manner. Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory are required.

We are looking for someone to join our team in-person at our Sherwood Park, AB office. 

What you bring to the table

• A detail-oriented approach and the ability to manage multiple tasks.
• Strong troubleshooting abilities
• Significant knowledge of the Microsoft environment, including SharePoint and Office 365
• The ability to identify and communicate technical problems and generate solutions
• A professional and positive attitude with a solution-based approach to challenges
• Working with the team to educate them and resolve their technical problems
• Able to find effective ways to resolve technical issues both in-person and remotely
• Ability to work independently and collaboratively with our team

Here's what you'll be doing

• Configure, install and update computer systems, network equipment, and peripheral devices
• Respond to technical support inquiries from team members
• Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
• Work collaboratively to manage data backup and other systems to minimize company loss
• Assist in the setup and management of SharePoint and Microsoft 365 for all team members
• Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
• Work collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices and processes between BIS and our external IT specialists
• Ensure documentation of technical support processes, solutions, and configurations is kept up top date.
• Manage the tracking of all company technical assets

Qualifications

• 2+ years experience working as a Level 2 IT support technician or in a similar role
• Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
• Post-secondary education in IT related field is an asset
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous.

Keywords: Level 2 Internal IT Support Agent, Information Technology Support Technician

Job Posting ID: #T202408-14CIT

Why join us

At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles!

We'd love to hear from you

If this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.

Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.