IT Support Specialist - Mid

Who We’re Looking For (Position Overview):

Spry Methods is on the search for an IT Support Specialist - Mid to join our team in Pocatello, Idaho.

What Your Day-To-Day Looks Like (Position Responsibilities):

• Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
• Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
• Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
• Create and publish knowledge management articles

What You Need to Succeed (Minimum Requirements):

• 5-10 years of experience of work experience
• TS/SCI Eligibility
• Comfortable obtaining a CI Polygraph.

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