IT Support Specialist / Network Engineer

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

About The Role

IT Support Specialists provides technical assistance and support to our organization. The IT Support Specialist is responsible for maintaining and supporting our hardware, software, and networking systems. They have experience troubleshooting, configuring, and maintaining a variety of IT systems.

Responsibilities

•Provide technical assistance and support to end-users.

•Troubleshoot hardware, software, and networking issues.

•Install and configure software and hardware.

•Perform routine maintenance on IT systems.

•Monitor and maintain network security.

•Provide training and support to end-users.

•IT asset management, forecasting, and provisioning.

Qualifications

•Bachelor's degree in computer science, Information Technology, or related field.

•At least 2 years of experience in an IT support role.

•Strong knowledge of hardware, software, and networking systems.

•Excellent problem-solving skills.

•Ability to communicate technical information to non-technical users.

Day to day responsibilities

•Monitor and respond to IT Support tickets via Zoho Desk

•Onboard new user hardware and accounts

•Manage the ordering and forecasting of new hardware requirements based on hiring projections.

•Monitor and remediate endpoint configuration compliance.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. 

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.