IT Support Specialist (PT)

About The Role

We are seeking a highly organized and experience Part-Time IT Support Specialist to oversee the IT Operations of our Palo Alto office. The successful candidate will be responsible for  providing front-line IT support while developing policies and procedures to enable scale.

What you'll be doing:

• Provide front-line IT support to employees via walk-ups, tickets, and chats
• Monitor, troubleshoot, and repair IT hardware and software
• Work with Security to handle inventory of IT-owned and managed assets
• Facilitate and support IT new hire orientation
• Operate and support AV systems and events as needed
• Create and maintain IT runbooks and end-user documentation

What we’re looking for:

• 3+ years experience providing IT support in a global corporate environment
• Experience supporting macOS at scale (Windows a plus!)
• Previous SaaS administration experience (ex: Rippling, Slack, Google Workspaces)
• Previous troubleshooting experience across a multitude of systems
• Solid understanding of Security standard methodologies at scale
• Self-starter and able to work independently
• Excellent communication skills

The base salary range for this full-time position is $80k - $110k. The range displayed on each job posting reflects the minimum and typical maximum target for new hire salaries for the position of a candidate based in the Bay Area at any level. We do hire exceptionally talented professionals with decades of experience in their field. As such, our range may be higher than what is displayed. Our base salary ranges are determined by experience and location, and we hire at all levels for multiple roles. Within the range, individual pay is determined by work location, job-related skills demonstrated during the interviews, working experience, and relevant education or training. Please note that the compensation details listed in role postings reflect the base salary only and do not include equity, tokens, or benefits.