IT Support Specialist (Q1 2023)

Are you ready for an IT Role that is as flexible as your skillset?

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, and manage cloud infrastructure. Due to our collaborative work environment and company sponsored training initiatives, formal education is not necessarily a requirement for this position.

Requirements

These are absolute requirements:

1. You have a proven personal interest in technology. This could be substantiated by projects you have undertaken or jobs you have held. (e.g. advanced home network setup, volunteer tech jobs, go-to resource for friends/family technology issues, etc)
2. You can pass a background check and drug test.
3. You aren't intimidated by attention to detail and documentation.
4. You LOVE helping people and solving problems.

These are huge assets for the right candidate:

• At least 2 years of experience working for an MSP or comparable experience.
• A solid understanding of firewalls, IP, and switches
• Proficiency with Windows Server (2019, 2016, 2012)
• Formal education/certification in the industry
• Office 365 management, migration, and support experience

Job Roles & Responsibilities

• Maintain extraordinary customer Service Levels by doing the following:
  • Triage All Inbound Tickets and Phone Calls
  • Resolve Sub 20 minutes phone based incidents or quick-hits
  • Deliver great communication via phone and email
• Handle a wide array inbound service requests and effectively resolve and/or escalate as needed.
• Model Company core values
• Identifying client frustration
• Identify Process issues
• Effective Team Collaboration and Communication
• Participate in Continuing Education Program

Benefits

• Great team culture where YOU will be valued and your skills will be noticed!
• Paid vacation time
• Paid holidays
• Company funded HRA (for Qualified Medical Expenses or Insurance)
• Company matched IRA contribution or Student Loan contribution
• Opportunities for company sponsored training and certifications
• All the amazing coffee you can drink
• Company snack bar
• Monthly company provided lunch & breakfast
• Paid Maternity/Paternity leave
• Bereavement Day