IT Support Specialist - Türkiye

About the Team

We’re hiring an IT Support Specialist to help us rapidly scale our growing employee base. This is a fantastic opportunity to be part of a company that is changing the way IT is done. You will have the opportunity to learn and strengthen your IT chops, all while working with the best end users that any IT pro could ask for.

What you’ll be doing:

• Handle IT support requests from internal end users
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the on-boarding process
• Assist with employee training
• Support audio and video equipment in conference rooms
• Manage and monitor internal IT assets to ensure accurate inventory records
• Support computers, printers, scanners, computer peripherals
• Become a pro using our own platform to support our own employees

Important Notes for This Opportunity:

• Please note: This hybrid role is based in the Ankara metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office. Our office is located in the Cevizlidere area of Ankara.
• Must be able to travel to Beirut to support our Lebanon team approximately 4 times/year. 
• JumpCloud has teams in 14+ countries around the world and conducts our internal business in English. The interview and technical screening process will take place primarily in English.

What we’re looking for

• A fledgling IT pro with strong problem solving skills and a passion for technology.
• Candidates should have a true customer-focused mindset and be able to collaborate and effectively communicate with users from any department. 
• A strong desire to learn new technologies
• Process driven and highly organized
• The ability to give and receive constructive feedback
• The ability to thrive in a fast-moving, team-oriented, collaborative environment
• You can demonstrate critical thinking to resolve day-to-day end user issues
• You are a people person with strong customer service and troubleshooting skills
• Proficient in Mac OS X and Linux. We’ll throw a few Windows systems in there to keep you on your toes!
• Ability to translate technical information to non-technical users

Preferred Qualifications:

• ITIL awareness a plus
• 3 years+ experience working in an environment as a superuser or higher capacity, or equivalent education

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