IT Support Supervisor

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎

Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼

What you will do:

1. Network Design and Installation
   Design network architectures tailored to the organization’s needs.
   Install network devices such as switches and routers to ensure seamless connectivity.
   
2. Monitoring and Escalation
   Monitor alarms and network performance tools.
   Escalate critical issues to the HQ team for resolution when necessary.
   
3. Security and Network Policy Assessment
   Develop and maintain access control matrices.
   Install and configure firewall systems.
   Establish and enforce bandwidth and access rules.
   Provide VPN access to employees based on management approvals
   .
4. IT Team Monitoring and Task Delegation
   Delegate IT-related requests and incident reports from employees.
   Verify and validate daily, weekly, monthly, and annual IT reports.
   Ensure the accuracy and authenticity of documents produced by IT staff.
   
5. Reporting
   Report unresolved daily tasks to the Assistant Manager or Manager.
   Evaluate the performance of the IT team and implement improvements.
   Propose the purchase of necessary IT equipment and services.
   Prepare incident reports concerning the internet provider at the head office and branches.
   Conduct vendor evaluations and report on their performance.
   
6. Audit
   Assess the IT system planning setups.
   Ensure that all IT components at the head office and branches are complete and compliant for regulatory reporting.