IT Support Supervisor

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Under the direction of the IT Client Services Manager, provides guidance to lead technicians, delegates resources to complete projects, and responsible for the evaluation and development of IT Support Technicians. Performs a variety of technical resource services -- analyzes, troubleshoots, repairs and maintains the computer systems, network(s) and peripheral equipment in addition to providing oversight of technical end user support. Responsible for managing phone system call queues, ticket queues and management of overdue or escalated tickets. Produces and analyzes productivity reports based on ticketing information and call manager reports for the IT Manager. Reports directly to the IT Client Services Manager.

Minimum Requirements

1. Bachelors in Computer Science, or information systems. (Required)

2. 2+ years of supervisor experience (preferred).

3. 5+ years of Technical Support/Helpdesk Experience

4. Certified as an A+ Certified Technician (preferred)

5. ITIL Foundations Certification (strongly desired)

6. MCSE or MCSA (preferred)

7. Valid California Driver’s License, automobile and auto insurance for traveling to remote facilities.

Compensation

$86,170.54 - $107,713.18 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.