IT Support Technician

Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We offer a competitive benefits package to our full time employees. Individuals who possess excellent customer service skills, strong collegial relationships and the desire to promote a positive work environment are encouraged to consider the opportunities that Bayview Physicians has to offer! 

Description

Bayview Physicians Group is looking for an IT Support Specialist to join our team.

Our Support Specialists provide technical support to over 1000 end-users, including physicians, medical staff, and patients. The IT Support Specialist troubleshoots, repairs, and maintains software and hardware systems to mitigate downtime and improve performance. This is a communication-heavy role. Interested individuals must be comfortable utilizing multiple forms of communication to solve problems. This role requires the ability to write detailed documentation in order to maintain a comprehensive knowledge base. Ideally, the Support Specialist will be engaged in thoughtful leadership, best practice development initiatives, and employee training. 

Qualifications

• Critical thinking, attention to detail, and analytical skills required
• Experience with virtualization platforms, including VDI, preferred
• Familiarity with the healthcare industry, including billing and coding, a plus
• Strong communication skills, both written and spoken
• Ability to communicate technical information to non-technical end-users
• Advanced troubleshooting of virtual machines, PCs, and networking equipment
• Experience and expertise with Microsoft Windows
• Knowledge of Microsoft Windows Server operating systems
• Must be proficient with Microsoft Office
• Bachelor’s degree or equivalent in relevant specialty preferred

Responsibilities

• Respond to and resolve end-users’ requests for technical support in a timely manner
• Configure, maintain, and update various software and hardware systems on workstations and servers
• Provide guidance and training to end-users as needed
• Travel locally to perform on-site troubleshooting and other technical support needs
• Participate in an on-call rotation to provide support outside of business hours
• Work overtime as needed
• Establish quality relationships with physicians, medical staff, and co-workers