IT Support Technician

About Sense

Sense is a fast-growing greentech scale-up based in Cambridge, MA. We build smart home monitoring systems to help people take command of their energy usage, saving money while combating climate change. Our mission is to reduce global carbon emissions by making homes smart and efficient, and we’re looking to make an impact at scale: Sense’s technology has the potential to remove one gigaton of carbon from the atmosphere every year.

We’re looking for talented self-starters who want to be part of the energy transformation and are ready, willing, and able to tackle tough challenges and complex technical problems. When you join the Sense team, you’re helping us build a cleaner, more resilient future.

Sense supports a diverse, equitable, and inclusive workplace and is an equal opportunity employer. We strive to foster an engaging, respectful, and supportive community where everyone feels empowered to do their best work.

Job Description

Sense is looking for a highly motivated person to join our IT team as an IT Support Technician. Our IT team works out of our office in Central Square in Cambridge, MA, and supports our employees based in Cambridge, working from home across the US and Canada, as well as in our UK office. We support desktop hardware and applications, the office infrastructure, as well as various third party and custom systems used by our Manufacturing, Support, Marketing, Sales, and other teams.

Requirements

As an IT Support Technician you will configure and maintain computer systems and networks aiming for the highest functionality. You will also train users on best practices and safe usage of Sense IT infrastructure. Use your knowledge of computer software, hardware, SaaS applications, networks and operating systems. To provide technical guidance and instruction to end-users and build, maintain and update Sense IT systems with a focus on scalability.

Sense is growing rapidly, and we are looking for someone eager to jump in and help, and also looking for opportunities to grow professionally along with us.

Responsibilities:

• Set up and provision new computers along with necessary peripherals
• Install and configure software for employees
• Employee SaaS account administration
• Identify computer or network equipment shortages
• Maintain and monitor local networks to optimize performance
• Maintain conferencing hardware and software
• Provide, installation, configuration and support of desktop applications
• Perform troubleshooting to diagnose and resolve hardware problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Be on-site to offer support for employees and in-office equipment

Requirements:

• Experience as an IT Technician or relevant position
• Exceptional troubleshooting abilities and attention to detail.
• Exceptional interpersonal and communication skills.
• High level of initiative and self-management.
• In depth understanding of diverse computer systems and networks
• Knowledge of a wide range of computer operating systems software, applications, hardware, networking, and communications
• Working knowledge of internet security and data privacy principles
• Be on-site at our Cambridge, MA office during business hours

Nice to have:

• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Familiarity with the Python programming language and bash
• Familiarity with Linux-based operating system
• Curious and passionate about technology and keeping up with the latest trends

Benefits

• Competitive compensation including equity
• Great work-life balance
  • Flexible work hours
  • Vacation starting at 3 weeks/year + 1 week paid sick time
  • Paid parental leave (5 weeks or more depending on location)
  • Dependent Care Accounts
• Generous healthcare benefits for employees and dependents
  • Medical (90% of the premium and first 50% of the deductible)
  • Dental (90%)
  • Vision (100%)
  • Flexible Spending Accounts
  • Life, AD&D, long- and short-term disability insurance (100%)
• 401k plan with generous Company match
• Free Sense energy monitor for your home, discounts for friends and family