IT Support Technician

This role at Lunar Energy will be varied and exciting, working alongside both a local and international team.

The ideal candidate will be personable, conscientious, curious by nature and willing to take the initiative to resolve issues either before they occur or in short order to prevent them escalating.

This is an opportunity to grow with a fast-expanding company.

Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

• Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company’s SaaS platforms
• Procure equipment for new starters, provision accounts, or handle employee on/off boarding
• Identify issues with and optimise IT processes
• Ensure smooth delivery and operation of IT services by monitoring system performance
• Research and recommend new products or services

• Day-to-day user support
• Office systems support (video conferencing, room booking, access control, media systems)
• User onboarding/offboarding and basic training
• Documentation of new and existing platforms & processes
• Problem determination of network and connectivity issues
• Device procurement for various types of service requests
• Monitoring of endpoint management and security tools, proactively remediating issues
• Maintaining an inventory process, maintaining storage cleanliness
• Various projects to streamline all the above, automate processes, improve security etc

• A minimum of 2-3 years' work experience, in any sector
• Excellent communication skills, with the ability to talk and present to a range of audiences
• Ability to strive for an excellent customer experience while driving results
• Excellent attention to detail and a methodical approach
• A passion for creating solutions with a positive attitude to change
• The ability to work under pressure on multiple projects within your project timeframes
• Excellent analytical skills and an informed, evidence-based approach

• macOS and Windows device support & management
• Familiarity with  Google Workspace & Slack
• Familiarity with MDM solutions
• Network troubleshooting - DHCP, DNS, VLANs, VPNs

• Familiarity with Atlassian suite (Jira, Confluence etc)
• Okta administration
• Scripting (Python, Bash, Powershell)
• Azure AD
• Kandji
• Intune/Endpoint Manager

Given the nature of our office in Mountain View, where we design and test our products, we have a significant proportion of colleagues who attend the office in-person and it’s therefore important that this role is predominantly in-person 5 days a week too. 

Benefits:

• Competitive compensation package + equity
• Comprehensive benefits - medical, dental and vision
• Flexible Paid Time Off + 10 paid holidays
• 401(k) 
• Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing mother, 6 weeks paid parental leave for the non-birthing parent 
• Wellbeing: partnerships with GymPass, SoFi, Carrot, Headspace, One Medical, and more!

Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is $80k - $85k USD.