IT Support Technician (Hybrid)

We're looking to hire an IT Support Technician for our growing team! As our IT Support Technician, you will be the go-to person for Help Desk tickets for Multi Media and its subsidiaries and help support coworkers with software and hardware issues. You'll also work with various devices and operating systems like MacOS, Windows, ChromeOS, iOS, streaming devices, and Linux!
This is a hybrid role, so travel to our Irvine office will be required 2-3 days per week.
Who We Are:
Multi Media is a live-streaming tech company that operates many subsidiaries, with one being the world's leading live-streaming adult entertainment platform, hosting over 10 million daily users from all over the world! Independent Broadcasters can use our platforms to interact with their fans via live streaming, chat, community forums, and exclusive digital content. Multi Media's mission is to democratize streaming by providing unparalleled service platforms that are easy to use, where content creators can build safe and inclusive communities for meaningful virtual connections.
What you'll be doing:

• You'll be the first point of contact for all Help Desk tickets, so you'll triage tickets and update them with the appropriate current statuses on a daily basis.
• Troubleshoot and resolve software and hardware-related computer workstation issues on macOS, ChromeOS, and WinOS to provide direct desk-side support for internal customers
• Prepare devices for shipping & create FedEx shipping labels. Follow up on previous shipments as needed.
• Wipe and prepare various devices for reissue or repair.

Requirements
Skills you already have:

• You've performed macOS Hardware support in a remote-first environment.
• You've shipped hardware devices and supplies through FedEx.
• You are familiar with macOS and Windows 10.
• You've worked in an environment where you've had the freedom to think independently.
• You're a natural problem-solver who enjoys getting to the bottom of things.

Benefits
What You'll Get:

• Fair and competitive base salary
• Health, Vision, Dental, and Life Insurances for you and any dependents, with policy premiums covered by the Company
• Long & Short term disability insurance
• Unlimited PTO
• Annual Year-End Company Closure
• Optional 401k with 5% matching
• 12 Paid Holidays
• $125/week food and grocery stipend via Sharebite
• EAP and Employee Recognition Programs
• And much more

Multi Media, LLC is an equal opportunity employer and strives for diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply!