IT Support Technician I

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

- Act as primary customer contact for incoming technical issues

- Gather required information and log in ticketing system

- Implement known solutions from Helpdesk Support Center

- Processes common workflows

- Escalate incidents beyond tier 1 support

Education: A+ Certification Preferred

Experience: 1+ years of relevant work experience

Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service

Recommended Skills: Microsoft Office Proficiency, Naturally Organized