IT Support Technician II

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.
Sierra Space, based in Louisville, Colorado with operations in Madison, Wisconsin, Durham, North Carolina, and Kennedy Space Center, Florida, designs and manufactures advanced spacecraft, satellites, propulsion and environmental systems, spacecraft subsystems and components for the U.S. government (including NASA), commercial customers and international organizations. Learn more about Sierra Space
Must Haves:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
  
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Preferred:

• The ability to obtain and maintain a Security Clearance may be required Learn more about the background check process for Security Clearances

IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
With 30+ years of proven spaceflight heritage, Sierra Space has provided more than 4,000 space systems, subsystems and components to customers worldwide, and participated in more than 500 missions to space, including to Mars. The company has technology in production and in development to enable space habitats for short- and long-duration space travel, a fleet of Dream Chaser spaceplanes, and the first free-flying commercial space station. Please visit www.sierraspace.com to learn more about Sierra Space, its business areas, capabilities, programs, products and services.
Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors
• Frequently requires hearing abilities to include discerning different tones and volumes
• Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
• Rarely exposed to fumes or hazardous chemicals/materials
• Rarely exposed to loud noises

Estimated Starting Salary Range: $24.39 - $33.54
Sierra Space offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
At Sierra Space, our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. Sierra Space is committed to fostering an inclusive, accepting, and diverse environment free of discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Contributions to Sierra Space come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.