IT Support Technician

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth stability and community. It's how families put down roots how neighborhoods strengthen how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

The IT Support team provides first-class technical support and office technology services to all Opendoor employees and contractors. We:

• Support end-user devices (primarily Mac with some Windows) and core productivity tools.
• Own day-to-day troubleshooting for hardware software and account access.
• Partner closely with Workplace People Finance Security and Engineering to keep our offices running smoothly.
• Deliver friendly professional service and meet or exceed our internal SLAs and CSAT goals.

You’ll be one of the on-the-ground IT partners for our Miami office while also supporting remote teammates as needed.

As an IT Support Technician you will be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office A/V and network support in partnership with central IT teams. You’ll combine strong technical skills with excellent communication and a customer-first mindset.

• Provide tier 1–2 support for laptops (Mac and Windows) mobile devices and peripherals (monitors docks keyboards headsets).
• Troubleshoot and resolve issues with core tools such as Okta JAMF Google Workspace Slack Microsoft 365 VPN printers and other business applications.
• Own ticket lifecycle in our ITSM tool (Linear or equivalent): triage troubleshoot escalate and close within SLA.
• Deliver in-person “walk-up” support in the office and remote support via chat email and video.

• Prepare and provision devices for new hires (imaging MDM enrollment user profiles application access).
• Support day-one setup: hardware handoff account access verification and basic tools walkthrough.
• Collect wipe and reassign or return devices for transfers leaves and terminations following security and data-handling standards.

• Set up and maintain conference room A/V (Zoom Rooms / Teams Rooms / Meet Rooms cameras microphones TVs room controllers).
• Support onsite events (all-hands training visitors) with reliable A/V and network experience.
• Coordinate with Workplace and Facilities on office moves seating changes and new space build-outs (e.g. drops cabling labeling).

• Enroll and manage devices via our MDM / RMM tools (e.g. Jamf Intune or similar).
• Ensure devices meet baseline standards for OS version security agents disk encryption and configuration.
• Maintain accurate asset inventory for Toronto / Miami (laptops monitors mobile devices peripherals).
• Assist with vendor RMA depot repair workflows and hardware lifecycle (deployments refreshes returns).

• Follow identity and access management best practices using Okta and internal tools.
• Support MFA resets account lockouts and basic access requests in line with IT and Security policies.
• Help enforce security standards on endpoints (disk encryption screen lock OS patching secure device handling).

• Partner with IT Engineering Security and Workplace on cross-functional initiatives impacting the offices.
• Document troubleshooting steps how-tos and FAQs for internal KB and self-service content.
• Identify recurring issues and propose improvements to tooling automation and processes.
• Contribute to on-call / coverage rotations as needed (within agreed schedules and time zones).

• [5+] years of hands-on IT support experience in a corporate startup or managed services environment.
• Strong troubleshooting skills across:
• • macOS and/or Windows endpoints
  • Core SaaS tools (Google Workspace and/or Microsoft 365 Slack/Teams Zoom)
  • Networking basics (Wi-Fi troubleshooting basic TCP/IP concepts VPN).
• Experience with at least one MDM / RMM platform (e.g. Jamf Intune NinjaOne or similar).
• Familiarity with identity & access management (Okta or comparable SSO/MFA solution).
• Excellent written and verbal communication skills; able to explain technical issues in simple friendly language.
• Customer-obsessed mindset with a track record of high CSAT or similar service metrics.
• Ability to lift move and rack equipment as needed (typically up to ~40 lbs / 18 kg with reasonable accommodation).

• Experience supporting hybrid offices across multiple locations and time zones.
• Prior work in a fast-growing tech company or high-volume IT support environment.
• Experience with:
• • ITSM tools (NinjaOne JAFM AMB Jira Service Management etc.).
  • A/V platforms (Zoom Rooms Teams Rooms Logitech / Poly / similar hardware).
• Comfort working with distributed teams and documenting work in shared systems (Confluence Google Docs etc.).
• Experience supporting mixed office / field or operations-heavy teams is a plus.

• This role is based in [Miami Florida].
• Expect [to be onsite] to support hardware A/V and in-person requests.
• Some flexibility may be required to support cross-time-zone collaboration and occasional events.

What We Do

Founded in 2014 Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital end-to-end customer experience that makes buying and selling a home simple certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering operations design operations mortgage finance legal and more to deliver strong results. More than 85000 customers have selected us as a trusted partner in handling one of their largest financial transactions.

Why Work With Us

We’re on a mission to power life’s progress one move at a time

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