IT System Administrator

The kind of person we are looking for:

We are seeking an IT System Administrator to join our growing team of top technology professionals in our office in Newton, Massachusetts.

As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems and software, as well as related infrastructure environments.

Our company has an open, relaxed, and friendly environment where you’ll get to work with people serious about the work they do, but always appreciate a great sense of humor.  We trust our employees, so you’ll be given a fair amount of latitude with and ownership of your own time.

The kind of stuff you’ll be doing:

• IT Systems and Applications

  • Own various IT systems and applications across the company, e.g. corporate servers, networking, security, SaaS platforms

  • Maintain operating efficiency and stability, ensure the security and integrity of all systems and data

  • Respond to outages and other issues.

  • Perform application administration activities such as: managing users, configure SSO login, optimizing remote access, apply security model and other security patches

  • Coordinate with department leadership to plan, design, and schedule system updates

  • Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports

• IT Asset Management

  • Accurately receive, dispose of & track all IT assets

  • Define, document & continuously improve IT Asset Management processes

• Partnering with the Security Operations Team to:

  • Define, implement & improve repeatable mobile device build & deployment process(es)

  • Ensure the security of all Paytronix user computing devices (laptops, virtual machines, etc.) & applications

  • Continuously improve IT security practices & raise the overall security awareness of Paytronix employees

• Gathering Weekly KPIs for management reporting in support of trend analysis and continuous improvement

• Applying your IT experience to identify & resolve IT issues and problems

The kind of experience you’ll need:

• Experience with IT Service Desk Tools & Systems

• Understanding of basic networking & security concepts

• Understanding of Microsoft Windows networking & administration (domains, active directory, group policy, etc.)

• Knowledge of IT infrastructure, security and operations best practices

• Advanced troubleshooting skills and a proven ability to “figure things out”

• Self-driven with a demonstrated ability to accomplish projects in a timely manner, with high quality and minimal supervision

• Ability to work in our Newton, MA office

The extra stuff that would be nice:

• Experience with a scripting language such as PowerShell or Python or other coding experience

• Experience with IT automation tools & technologies

• Experience with Single Sign On Technologies

• Experience with Atlassian tools such as Confluence and JIRA

• Experience with email security tools, anti-virus/anti-malware tools, mobile device management tools

• Experience with cloud providers such as Amazon AWS & Microsoft Azure

• Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner to, and with, all levels of the company