IT System Engineer-Hybrid

Lyra Technology Group is looking for a talented IT System Engineer for one of its Chicago based operating companies. This will be a hybrid role.

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 15 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team and we are incredibly proud of the work they do.

Your work as an IT System Engineer has several components:

The IT System Engineer position (SE) will report directly to the Field Engineering Manager. This individual will work on tickets assigned by Field Engineering Manager and/or Service Coordinator, operating both remotely using ConnectWise Automate and on premises. The System Engineer must provide consistent, outstanding customer service and follow-up. This individual will maintain customer project lists, network maintenance logs, asset spreadsheets, network diagrams, and customer documentation in ITGlue. They will troubleshoot all hardware, software, and networks issues as assigned. Additionally, the IT System Engineer will:

• Provide technical assistance to Sales, Service, and Administration departments as required. Seek timely assistance from senior resources when appropriate.

• Consistently pass OpCo approved certification exams and maintain current certifications as required per job description.

• Troubleshoot and resolve customer issues in an efficient and professional manner as well as lead the implementation of customer projects including design, support, and ongoing maintenance with a focus on excellence.

• Working on assigned billable work for clients.

• Assist Sales with assessments, audits, and closing new business.

• Assist Managed Services team as required.

• Answer and resolve inbound customer support calls and/or e-mails.

• Accurately document time in the ConnectWise Manage and consistently following up on assigned tasks and tickets.

• Mentor peers and colleagues.

Our ideal IT System Engineer has the following qualifications:

• Five years of field support experience

• Three years of network design, build & troubleshooting with firewalls, switches, and routers and Microsoft server products

• Experience with Azure and Microsoft 365 products

• Demonstrated strong written and verbal communication

• Current certifications such as Microsoft Azure Certifications, Microsoft 365 Certifications, Cisco CCNA

• At least three years of hands-on experience with the above certifications

If this opportunity sounds like a fit for you, let’s have a conversation.