IT System Manager

About Us:

Avive Solutions, Inc. (https://avive.life) is a VC-backed healthcare technology company that is developing a next-generation Automated External Defibrillator (AED) and response system in an effort to – literally – save lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic team that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.

Avive is taking a fresh approach to addressing this decades-old problem by working to bring an advanced AED technology to market, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to cardiac arrest emergencies. We believe that this unique combination of deploying advanced – yet still accessible – hardware, and novel software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.

Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E

Learn more about working at Avive: https://avive.life/careers/

About the Role: 

We are looking for a IT Systems Manager that has experience building and managing a service desk, developing systems security policies, and ensuring systems performance for business continuity. 

This role will work closely with BizOps, Finance, Quality, HR, and Engineering to build Avive’s system infrastructure while maintaining ongoing operations. You will report to the Sr. Director of Business operations and partner with Avive’s leaders to build towards operational excellence. 

What You'll Do:

• Manage daily IT operations, including network infrastructure, systems administration, cybersecurity, helpdesk support, and vendor management.
• Oversee installation, maintenance, and troubleshooting of hardware and software infrastructure to ensure it is reliable, secure, and scalable to support business and operational needs.
• Maintain IT infrastructure and operating systems, security tools, applications, servers, laptops, desktops, software, and hardware. Track and maintain hardware and software inventory.
• Identify and mitigate IT infrastructure risks to support business continuity. Develop and implement cybersecurity measures to safeguard company data and systems.
• Support ongoing maintenance, development, and testing for new and existing systems.
• Build and manage IT service desk and ticketing system in accordance with SLA. Build dashboard for real-time issue tracking and company wide visibility. Define and measure IT goals roadmap.
• Provide technical support to end uses and troubleshoot core business tech stack systems such as: Salesforce,
• Sharepoint, Onedrive, Zendesk, Netsuite, Outreach, Google workspace, and Shopify.
• Manage and administer employee identity and access for all Avive systems by configuring role permissions and profiles.
• Perform ongoing review of system configurations to ensure operating performance with the goal to reduce troubleshooting issues and obstruction to operations.
• Improve UI visualization, workflows, automations, configurations to assist with process efficiency and reduce time for users to perform operational tasks
• Monitor and manage systems licensing costs, work with vendors for optimal pricing and reduce tech costs as we grow.
• Work with BizOps analysts to identify and build systems infrastructure business requirements.

Desired Skills & Experience

• 3-5 years of relevant work experience in IT, including 3+ years in network management.
• Bachelor’s Degree in Business Information Systems or related field
• Excellent knowledge of Avive’s applications: Salesforce, Zendesk, Netsuite, Stripe, Celigo, Sequoia,
• Outreach, Google, Stripe, and Shopify.
• Network skills, such as managing IT server rooms, network design and maintenance, and warehouse implementation.
• Effective relationship management, with demonstrated success dealing effectively with customers, vendors, peers, and senior management.
• Salesforce administration certification preferred

Equal Employment Opportunity

It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.

NOTE: This Job Description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Personnel are required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.

Anticipated salary range: $115,000 - $130,000