IT System/Cloud Administrator (New York)

Location: Remote (For Non-Local) or Hybrid (Local to NYC area)

About Capital Rx

Capital Rx is a next-generation pharmacy benefits manager overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx’s mission is to change how prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.

Position Responsibilities:

• Work as the final escalation point for the Helpdesk team
• Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
• Interface with internal partner teams to help drive best practices and compliance
• Leverage MDM tools to streamline our user experience
• Manage onboarding/offboarding workflows in our SSO solution
• Work to refine and streamline our onboarding process
• Evaluate new software solutions with internal partners
• Drive deployment of new systems/solutions as needed
• Write documentation for end users as needed to facilitate process improvement and or onboard new solutions
• Participate in off-hours support of IT systems as needed.

Required Qualifications:

• 4+ years as an IT Engineer/Systems Administrator
• A customer-oriented approach to problem resolution
• Experience managing user provisioning workflows in a major SSO solution (OneLogin, Okta, Auth0, etc.)
• Experience driving solutions via any MDM suite
• Experience deploying and managing new software products alongside internal partners
• Experience with Office 365 suite
• Experience supporting Mac hardware/OSX in a Help Desk environment
• Experience supporting remote users in a distributed environment
• Experience with AWS is preferred
• Experience with Jira Service desk or a similar ticketing system is preferred
• Experience with any major cloud platform (AWS, Google, Azure) is preferred
• Ability to script in bash, Powershell, or python or a similar language is strongly preferred
• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.