IT Systems Administrator

Description

Position at Franklin Energy

COMPANY SUMMARY

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

This position is responsible for helping meet the business needs of the company by providing technical and administrative oversight of the company's IT Systems such as networking, storage, virtual and physical servers, LAN and WAN Technology, network security and IT related applications. This position will also be responsible for any support requests that are deemed to be Tier 2 in nature. Additionally, this position will require the support of the Call Center within the InContact environment. The Systems Administrator works in a team environment consisting of the other Administrators, VoIP Administrator, and IT Support Specialists.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Deployment & configuration of all IT Systems hardware: servers, networks and storage on premises and cloud based in Azure and AWS.
• Provide day to day maintenance of the company's IT Systems, including IT monitoring and auditing applications.
• Support the helpdesk in a Tier 2 role. Manage tickets and provide support in a timely fashion.
• Responsible for the availability, security, compliance, backup, and performance of our on premises and cloud environments.
• Define and follow established processes, including access administration, change and incident management.
• Work with business unit teams to define, deploy, and support client-specific solutions.
• Work with development teams to deploy/promote code changes, troubleshoot and make recommendations to resolve application integration issues.
• Provide accurate documentation and procedures on all IT Systems hardware.
• Develop and maintain standards, policies and procedures to ensure the IT environments are effectively managed and maintained conforming but not limited to the requirements outlined by SOC2 type 2.
• Installation of IT Infrastructure and IT Systems for office startups, expansions, and relocations.
• Work with 3rd party consultants and vendors to efficiently complete Infrastructure issues and projects.
• Monitor open issues to ensure business expectations are met.
• Collaborate with the data management team to provide systems and support for IT and IM department integration.
• Performs other duties as assigned by the immediate supervisor.
• Be available/ on-call as needed.

Position Requirements

Education and Experience

• Associate's Degree in a related field.
• 3-5 years of relevant work experience.
• Proficiency in managing and troubleshooting Cisco, Server and endpoint OS, VMWare, and Windows based hardware, systems and servers.
• Knowledge and familiarity with IT Networks and IT Systems concepts, including IT Infrastructure setup and troubleshooting.

Required Skills, Knowledge and Abilities

• Must be able to maintain confidentiality.
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.

• Technical Skills:
• Proficiency in the following software and server systems is required:
• Data Center Virtualization using VMWare, vCenter, and vMotion.
• Understanding of network implementation in AWS and Azure. Thorough understanding of deploying, operating, and administering cloud services environments in both AWS and Azure
• VEEAM backup software.
• Active Directory trusts & group policy.
• Basic scripting and call skill administration within InContact.
• Flash, hybrid and spindle-based storage.
• O365 administration - user licensing, exchange, auditing and compliance.
• InContact Call Center environment.
• Windows Server 2008R2, 2012, 2012R2, 2016, 2019.
• Understanding of DNS, DHCP, FireWalls, IPS, routing/switching
• MS Exchange and Exchange Online
• Microsoft SQL Server 2008, 2012, 2016
• Windows System Center.
• Familiarity with SEIM and monitoring tools.
• Microsoft Forefront endpoint security.
• Windows 10 & 11.
• Various server and endpoint management tools, backup, power protection, etc.
• High level of proficiency in the following networking and communications systems:
• Router & networking service configuration, support (DHCP, Radius, DNS, etc.)
• Full TCP/IP network stack
• Certificate management
• Firewall & VPN provisioning & maintenance
• LAN and WLAN design and deployment
• Knowledge and familiarity with the following:
• SharePoint Online
• Phone systems - Microsoft Teams, basic sip trunking.
• VPN over internet
• Knowledge and familiarity with database server systems, MS SQL Server preferred.
• Familiarity with network and server troubleshooting techniques, problem isolation and resolution.
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 30%

Estimated Wage Range: $62,800 - $83,600+

Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds

Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.