IT Systems Administrator

Who You Are

Interested in resolving IT-related issues for end-users that have software and hardware-related requests?

As an IT Systems Administrator, you would support internal systems in Windows, Mac, and Linux while managing the operational end-user equipment, as well.

What You'll Do

• Responsible for maintenance and configuration of our end-users’ workstations
• Install and upgrade computer components and software, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Test solutions to ensure they are successful and then implement those solutions
• Complete various project deliverables, such as rolling out and implementing new technology
• Research best practices or relevant topics for Vail users and provide training for employee consumption
• Manage Security Patches utilizing our MDM System
• Ship, receive, recycle, and document assets using our asset inventory system

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• A Bachelor’s degree in Computer Science, IT, or a related field
• 2-4 years of experience in a Helpdesk role
• Familiarity with active directory
• Knowledge of the major operating systems (Linux, Windows, and Mac)
• Experience working with desktop and laptop hardware
• Knowledge of troubleshooting
• Proficiency with MS Office suite
• Experience with ticketing systems, such as Jira, preferred
• Ability to read and troubleshoot logs, preferred 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options 

· Company-paid life insurance, short and long-term disability 

· 401(k) savings plan with company match (50% on first 6% of employee contribution) 

· 31 days total annual PTO 

· Annual Bonus Program

· Paid maternity and paternity leave 

· Relocation allowance 

· Employee referral bonus 

· Gym membership 

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts. 

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.