IT Systems Administrator

We do not accept solicitations from third-party recruiters for any positions. Please note that Hybrid positions require that you be located in the immediate metro area in which the job is posted. We are not able to consider candidates outside this area.

Picket is a technology-powered real estate company that is transforming the single-family home rental market at every stage of the value chain, from the way investors acquire and manage high-quality rental properties, to the quality, service, and flexibility residents enjoy when they live in them.

Our proprietary platform uses advanced data science and machine learning to identify homes that fit investor criteria and optimize portfolio management and performance at scale. 

The IT Systems Admin will own responsibility for our technology platforms, with focused efforts on Google Workspace platform administration. Additionally will provide Help Desk and technical support for issues affecting end users, such as software or hardware problems. The Admin will triage, track and resolve tickets. If the Admin cannot directly solve the problem, they will escalate and handoff as needed. This position also has IT career growth path potential. We are a technology startup, you must be flexible about your support domain, work outside of your comfort zone and adapt.

Key Attributes

• Must take ownership and responsibility for any and all technology issues/challenges
• Provide outstanding customer service, obsess over customers both internal and external
• Thrives in the face of uncertainty and is excited for the opportunity to find solutions
• Ability to work under pressure in a fast paced startup environment with a proven track record of performance
• Must be trustworthy and able to maintain the confidentiality of all sensitive data
• Highly motivated personality able to work independently as well as in a team environment
• Ego-less, no job is above or below you
• Critical thinker with problem solving skills and great attention to detail
• Aptitude and interest to quickly learn and master new technologies
• Ability to resolve problems without delay and/or to seek managerial intervention and operate under stressful, time-sensitive deadlines
• Solid organizational skills, including multitasking and time-management
• Strong verbal and written communication, attention to detail, and organization
• Effectively communicates complex ideas or topics to a non-technical audience
• Provide guidance and mentorship to others on the IT team

Technical Qualifications

• Subject Matter Expert and Owner of all things Google:
• Administer, manage, and maintain the Google Workspace ecosystem (Enterprise Standard)
• Users, Groups, Permissions, Gmail, Drive, LDAP, SSO, 3p apps, Org Units, Reports, Alerts
• Proficiency with GAM CLI and/or Workspace API
• Workspace admin console, third party tools, add ons, and some home-grown utilities.
• Lead efforts and strategy to evolve the adoption of Google Workspace capabilities within the enterprise.
• Lead and facilitate enterprise rollout of custom/in-house solutions that integrate with Google Workspace functionality and work productivity.
• Manage and administer Google Cloud Platform projects related to Google Workspace integration.
• Optimize the Google Workspace account management process. Develop new system processes and improve existing ones for efficient Google Workspace account lifecycle management.
• Escalate support issues to Google Support, follow up and resolve them in a timely manner.
• Partner with other IT functions to evaluate, prioritize and resolve new issues & problem scenarios.
• Provide all administrative duties and support of additional IT systems including but not limited to: Atlassian, Jira, Slack, Dropbox for Business, Jamf, Apple Business Manager, Front, Dialpad.
• Strong administrative knowledge of Apple and Microsoft products: Macbooks, iPhones, iPads, Windows 11.
• Support and improve a low-touch / touchless device deployment to end-users in multiple international locations.
• Setup/configure/deploy laptops and mobile devices for new hire onboarding or device transfers.
• Track, distribute, and assign equipment to users using MDM solutions.
• Maintain functionality of equipment including computers, monitors, printers, phones, tablets, docking stations and video conferencing solutions.
• Act as a first contact with users regarding any and all technology issues - hands on helpdesk.
• Provide additional assistance and value as required according to talents, experience, abilities and knowledge.
• Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols.
• General understanding and appreciation of Information Security best practices.
• Maintain and improve knowledge base, clearly document solutions.

Experience Required

• Bachelor's degree, Information Systems, Engineering, or equivalent
• 3-5 years technical working experience
• 1-2 years focused experience with Google Workspace administration
• Location is Nashville, TN and willingness to report in-office daily; at least 80% of time must be in-office
• Ability to travel to the company's locations (US and international) as required
• Helpful if candidate can lift up to 50 lbs of weight
• Be available/on-call outside of traditional business hours

A background check, possibly including a credit report or pre-employment drug screening for some roles, is required for this position. Picket Homes is an equal-opportunity employer that celebrates diversity and we welcome applicants from all backgrounds.

At Picket Homes, we are building something new and different - come build with us.

 #LI-Hybrid