IT Systems Administrator

Note: This role will be required to be on-site.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

Are you passionate about IT and looking to make an impact? We are seeking a Systems Administrator to oversee and manage all aspects of our information technology infrastructure. In this role, you will be responsible for developing and implementing IT strategies, ensuring network security, and managing essential software applications. You will serve as the go-to expert, providing technical support to our employees and collaborating with cross-functional teams to ensure that IT initiatives are aligned with our business goals.

As the Systems Administrator, you'll have the opportunity to enhance productivity, streamline IT processes, and maintain the seamless operation of our network systems. If you thrive in a dynamic environment and have a proactive, solutions-driven mindset, we’d love to hear from you!

Your Responsibilities
IT Management & Development

• ​​​​​​Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
• Serve as direct liaison to all companywide IT vendors. Creating strong partnerships and ensuring best practice and security.
• Develop, refine, and implement IT processes, policies and procedures.
• Analyze processes, technologies, and vendors continually to find areas for improvement.
• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
• Recommend, procure and manage hardware, software, and IT-related services and equipment inventory.

Technical Support

• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Install, configure, maintain and train employees to use hardware and software systems
• Manage user accounts and access to systems
• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.

IT Problem Resolution

• Proactively identify and address IT issues, working closely with other departments to implement solutions and mitigate risks.
• Provide technical support to remote and onsite users; investigate and resolve escalated IT-related matters in a timely and effective manner.

Backup & Recovery

• Implement and manage backup and recovery procedures to ensure data integrity and availability.
• Regularly test backup and recovery processes to ensure they are effective.

This Role is a Good Fit if You

• Hold a Bachelor’s degree in computer science, information technology, or a related field.
• Have 3+ years of experience in IT, specifically in a solo role, with a proven ability to independently manage and troubleshoot a wide range of IT functions.
• Possess hands-on experience with systems such as Device Management, Windows OS, Office 365, Intune MDM, Azure, PowerShell, and Single Sign-On (SSO).
• Have a strong background in configuring, installing, and maintaining both hardware and software systems.
• Excel at developing IT processes, policies, and procedures to ensure business alignment and efficiency.
• Enjoy providing technical support and training to employees, helping them navigate new systems and resolve IT issues.

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

The salary range for this role is $80,000-$100,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, depth and years of experience, certifications, and specific location.
Join us in reshaping the future of HR services!