IT Systems Administrator, Applications

Ibotta is seeking an IT Systems Administrator, Applications to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will support, configure, and implement solutions to complex technical and business issues related to IT supported applications, lifecycle provisioning, application integrations. They will also provide end-user support as directed by management, and interface professionally with business stakeholders to strengthen the consistency and standardization of our app infrastructure. They should be able to drive multiple projects simultaneously as part of the Identity and Access Management team and act as an escalation for the IT team regarding SaaS enterprise applications.
This position is located in Denver, Colorado as a hybrid position, requiring 2 days in office. Preferred in-office hybrid days are Tuesday and Thursday. Candidates must live in the United States.
What you will be doing:

• Assist the IT desktop team and act as an escalation point for end-user support requests regarding SaaS applications
• Expand the reach and value of enterprise applications such as Okta, Slack, Atlassian, O365 and Google Workspace by integrating them with critical applications and infrastructure. Constantly seek new opportunities and ideas
• Assist in the support, administration, and monitoring of Directory Services (AzureAD, Workday, and Okta)
• Interact/coordinate with InfoSec and business stakeholders to identify business requirements/risks and implement solutions for SaaS applications
• Resolve technical issues through investigation, troubleshooting, and testing
• Drive and participate in the collection and documentation of a department knowledge base regarding enterprise SaaS applications
• Assist in service support improvement efforts by identifying and proposing opportunities for process improvement
• Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere

What we are looking for:

• 5+ years of industry experience in IT ticketing systems such as Zendesk, Service now, or Jira Service Management
• 3+ years of demonstrated success administrating IT SaaS applications provided to employees such as Google Workspace, Slack, Atlassian Cloud, O365, and more
• Bachelor's degree in Computer Science, Engineering, Analytics or a related field required
• High level of comfort using Okta, Slack, and Google Workspace
• Experience with popular Enterprise Systems such as Workday, Box, Miro, Jira, BitWarden, etc.
• Knowledge of security/authorization models and grants of popular enterprise and SaaS applications (SAML, OAuth, OIDC)
• Strong technical presentation and communication skills, both verbal and written
• Must be able to thrive in a fast-paced, high-energy, high-pressure environment
• Ability to work independently, adapt quickly, and maintain a positive attitude

About Ibotta ("I bought a...")
Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop - all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.
Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals.
• Base compensation range: $75,000-86,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
• Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants are accepted until the position is filled.
• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.
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