IT Systems Administrator I, Infrastructure

IT Systems Administrator I, Infrastructure

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity for an IT Systems Administrator I, Infrastructure on our Information Technology team. This is a hybrid position reporting into our Chicago, IL office, requiring 1 day a month in the office and access the Elk Grove, IL data center whennecessary.

As an IT Systems Administrator I, Infrastructure you will work under the guidance of the Director and fellow peers, this role is responsiblefor installing, configuring, monitoring, managing, securing, supporting, andtroubleshooting active directory organizational units, groups and group policy,Office 365 applications, operating systems, network services, storage,virtualization, and hardware. This role will also support the firm's datacenter and cloud infrastructure and is expected to perform functions to plan,monitor, maintain, update, and provide security and support to server assetsincluding the network, servers, and support all members of the team byanalyzing and troubleshooting systems and software. This role will handle avariety of projects to support and improve the organization's systems andtechnology.

RESPONSIBILITIES:

SystemsAdministration

• Responsible for management of SCCM and work on projects, patching and inclusion of products into SCCM.
• Assist in the management of Office 365, active directory, Microsoft server OS, Cisco IOS, VMWare, patching and other systems maintenance activities.
• Implement changes on servers or data center environment, considering compatibility, future IT needs, customer needs, AMA and industry standards.
• Configure and provide access to Office 365 applications and systems services.
• Integrate new applications into existing server and cloud environments.

Hardware

• Assist in addressing hardware issues, including standardization, evaluations, configuration, and networking to all data center platforms.
• Ensure that all housekeeping is current and effective and that procedures are in place and followed.
• Document systems process and procedures. Participates in planning for system expansions.

System Performance & Security

• Monitor system performance on all platforms to assure optimum response time for all applications and take corrective action where necessary.
• Monitor services and resources as required to provide trend analysis and proactive analysis of potential capacity conditions and take corrective actions where necessary.
• Help ensure that the logical and physical security of the systems is maintained according to established guidelines.

May include other responsibilities as assigned

REQUIREMENTS:

1. Minimum 3+ years of experience managing SCCM.
2. Minimum 3+ years' experience of active directory management, including complex management activities.
3. Minimum 3+ years' experience managing virtual servers using VMWare (tools, drivers, etc.)
4. Minimum 3+ years of experience with Linux and Windows server operating systems.
5. Ability to express complex technical concepts effectively, both verbally and in writing.
6. Ability to work well with people from many different disciplines with varying degrees of technical experience.
7. Demonstrate on the job learning and growth.
8. Ability to focus on root cause analysis during incident resolution and problem management. Proactively manage systems through trending analysis, capacity planning, and performance tuning.
9. HS diploma or GED required. A degree in computer science or related field is preferred, as are technical certifications
10. AMA's safety and policy protocols require proof of full vaccination against COVID19 for employment at AMA (including booster when eligible). Employees may apply for a religious or medical exemption from getting the vaccine.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION