IT Systems Administrator, North America

About you…

You are known for being organized and thorough in everything you do. You can’t help but go above and beyond expectations, taking pride in your work and what you deliver.

You have a knack for motivating teams and keeping things moving no matter what. When challenges arise, you are solution-minded, using your resourcefulness as a problem-solving master.

Without even realizing it, you’re always on the hunt for ways to improve any project or process, finding holes and inefficiencies and brainstorming creative ideas to tackle them. You understand how technology can empower a business and can’t help your love of new tools and tech trends.

About us…

We are the pre-eminent global tech communications consultancy. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world.

When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. For years now, we’ve been named a Best Place to Work by PR Week, PRNews and Crain’s New York.

We are connected, ambitious, adventurous, transparent and proactive, but most of all we are one team working together to be the global alternative.

The purpose of this role is to support users and infrastructure across our US Group businesses in order to make sure that our technology runs smoothly and efficiently, delivering a high level of service for our end users. This could include hands on support, installation of desktop hardware, application of group policies to automate tasks where possible, with a focus on streamlining and consolidating server infrastructure. In addition to the hands on elements IT policies and procedures will need to be defined and documents to ensure consistency throughout the group. You will be expected to manage your time effectively as the role will be split between one of our group companies where you will be the main point of contact and helping support Hotwire and its global offices.

Daily, you will:

Deliver the Hotwire vision and growth

• Liaise with local suppliers enabling access to IT supplies as and when required and maintenance of local office IT infrastructure
• Assist with group and local projects to help the business move forwards, maintaining excellent communications with the IT Manager on all tasks and projects
• Oversee local network and server configuration maintenance, trouble-shooting in the first instance before seeking higher level support
• Assist in installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager
• Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place
• Exposure to Support Office 365 administration along with SAAS solutions like Slack, Zoom and Egnyte
• Overseeing computer security, patching, anti-virus updates
• Maintain the Hotwire Group AD environment including current and new group policies
• Install and test computers and related network hardware in a LAN/WAN environment
• Help create and maintain network diagrams of local sites and comprehensive documentation.

Deliver the best (internal and external) client experiences

• Manage and maintain Hotwire’s fleet of devices
• Monitor and maintain the use of the office photocopiers and printers
• Assist in developing and maintaining installation and configuration procedures
• Maintain the organisation and inventory of all local office hardware and software
• Create and maintain good user instructions for all applications and processes
• Install, upgrade, configure, and troubleshoot local and wide area network hardware and IT infrastructure
• Train local users on new software and solutions

Deliver the best People experiences

• Provide outstanding 1stand 2nd line IT support to users across the US
• Provide emergency or pre-planned out of hours support when required
• Perform ad hoc IT related duties as assigned by your manager
• Work seamlessly with your local and global IT colleagues, collaboratively solving problems as they arise

You'll bring: 

• 5+ years’ experience in IT
• Ideally Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance
• Experience in both Mac and PC environments.
• Experience of working in a busy, boutique environment, where creating relationships with the team is crucial
• Great communication and interpersonal skills whilst being incredibly organised
• The ability to be accurate and work to deadlines even under pressure, whilst working co-operatively with others in a team, handling information in confidence and with discretion

Why Us?

• Understanding that life doesn’t always fit around the 9-5; and that work/life integration is crucial
• The Hotwire Bootcamp – an annual all company get-together with the global team
• Wellness allowance, internet and phone reimbursement and strong medical health care plans to choose from
• Strong learning and development program
• Freedom and support to be limitless within the business
• Paid sabbatical after every 4 years at Hotwire
• A connected, courageous, ambitious and friendly team
• An exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
• The opportunity to have global reach
• The opportunity to own your career. We support our staff to create the career they want and we'd love to talk to you about what's possible

At Hotwire, we engage in Thoughtful Working, which encourages our employees to work in the best possible way for our clients, our team and ourselves, every single day.